Frequently Asked Questions

We have no strict MOQ for most products. You can start with a single set to test quality. For wholesale pricing, typical minimums range from 10-50 units depending on the product. Contact us via WhatsApp for exact quotes.

Standard shipping takes 7-15 business days via air freight to most countries (USA, Europe, Middle East, Southeast Asia). Express shipping (DHL/FedEx) takes 3-7 business days. We ship from Shenzhen, China.

Yes, we offer OEM and private label services for bulk orders (typically 500+ units). You can customize branding, packaging, and even tool specifications. Contact us for details.

We accept T/T bank transfer, Western Union, MoneyGram, and PayPal for sample orders. For regular wholesale transactions, T/T is preferred. Alibaba Trade Assurance is also available for secured transactions.

Yes, all Vexagoo tools come with a 12-month manufacturer warranty against defects in materials and workmanship. Soldering station heating elements and consumable tips carry a 3-month warranty.

Absolutely. We encourage customers to order samples first. Sample orders ship within 2 business days after payment. Sample pricing is the retail unit price plus shipping.

We ship worldwide — USA, Canada, UK, Europe, Middle East, Africa, Southeast Asia, South America, and Australia. If DHL/FedEx serves your country, we can deliver.

If you receive defective products, contact us within 7 days of delivery with photos/videos. We will arrange replacements or refunds on a case-by-case basis.